Projects & Sales Officer

Job Summary

Under the direct supervision of the Sales and Business Development Manager the Project and Sales Officer is responsible for providing technical and administrative support on all applicable new projects, managing Request for Proposals (RFP) and preparation of the Company's International Standard Organization (ISO):9000:2015 whilst managing relationships with stakeholders to the successful and timely completion of all projects for the Company. The incumbent will also play a crucial role in assisting with driving revenue growth and building long-term customer relationships.

Key Duties and Responsibilities — Project Monitoring

• Prepare the Terms of Reference (TOR) for various Request for Proposals (RFP) for projects to be undertaken for the company
• Ensure that all contracts for assigned projects are properly manage and executed in keeping with the agreed terms of reference
• Maintain all crucial project documents which track project progress and file all project documents in an appropriate database, ensuring that all documents are accurate and have been accepted by the CEO
• Identify and report to the CEO/Sales and Business Development Manager any potential issues or risks that could affect the progression and timely completion of the project or RFPs.
• Closely monitor and manage flow of essential information with stakeholders as it relates to project information and RFPs; ensuring that deadlines are being met
• Implement/Monitor and Evaluate ISO: 9001:2015
• Coordinates and perform ISO Standards Development and promulgation activities as assigned
• Prepare reports (Audit) activities in accordance with established guidelines of ISO:9001:2015
• Provide technical support to Senior Management Team in respect to ISO knowledge management
• Participates in training and other knowledge transfer activities
• Prepare and deliver presentation internally for ISO continued process
• Prepare notifications on standards, technical regulations and conformity assessment as required
• Represents the Company at various conference/training at the Bureau of Standards (BSJ)

Key Duties and Responsibilities — Sales Account Monitoring

• Initiate Cold-Calls to prospective clients utilizing leads to promote services for the company and provide report to Sales and Business Development Manager
• Present and sell company products and services to current and potential clients
• Prepare action plans and schedules to identify specific targets and project the number of contacts to be made
• Follow up on new leads and referrals, directed by Sales and Business Development Manager
• Establish and maintain current client and potential client relationships on telephone and via email communication
• Prepare relevant documentation to activate and maintain contract services
• Maintaining accurate records of sales activities and customer interactions
• Assist in onboarding new clients and suppliers
• Manage account services through quality checks and other follow-up
• Identify and resolve client concerns
• Communicate new product and service to prospective client
• Attending industry conferences and events to stay current on market trends and competitor activity

Required Knowledge and Competencies

• Working knowledge of Projects Management/submission of RFPs/BIDS
• Excellent Project Management skills
• Working knowledge of Quality Mgmt. Systems ie: ISO:9000
• Knowledge of the auditing of Quality Management Systems
• Strong Research and Report Writing skills
• Strong Negotiation skills
• Good critical thinking, problem solving and decision-making skills
• Ability to communicate effectively both written and oral
• Highly professional attitude with outstanding business etiquette
• Flexible to work extended hours based on company's needs (evenings, weekends, holidays)

Required Qualifications and Experience

• Bachelors Degree in Business Administration/Management Studies or equivalent qualifications
• Two (2) years related experience in a similar position as Project Officer
• Certificate in Project Management (would be an asset)